Montgomery Ward

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Montgomery Ward

<tr><td colspan="2" style="text-align:center; padding:16px 0 16px 0;">Image:Montwards logo.gif</td></tr>

Type Private
Originally, department store
Currently, online retailer
and catalog merchant
Founded 1872 (as department store)
2004 (as online retailer)
Headquarters Original company in Chicago, Illinois
Current company in Cedar Rapids, Iowa

<tr><th style="text-align:right; padding-right:0.75em;">Industry</th><td>Retail</td></tr><tr><th style="text-align:right; padding-right:0.75em;">Products</th><td>Clothing, footwear, bedding, furniture, jewelry, beauty products, appliances, housewares, tools, and electronics.</td></tr><tr><th style="text-align:right; padding-right:0.75em;">Website</th><td>www.wards.com</td></tr>

Montgomery Ward (later known as Wards) was an American department store chain, founded as the world's first mail order business in 1872 by Aaron Montgomery Ward. At its height, it was one of the largest retailers in the United States, but declining sales in the late 20th century forced the original Montgomery Ward to close all of its retail stores and catalog operations by early 2001. The conglomerate suffered a premature death due to its failure to keep up with consumer tastes. Poor leadership made the once prosperous conglomerate of vast real estate holdings, nationwide network of department stores, and ownership of Monitor Bank of Georgia, file for the largest bankruptcy in history.

Today, Montgomery Ward exists only as an online and catalog-based retailer headquartered in Cedar Rapids, Iowa, since late 2004, and has rebuilt the reputation and legacy of good customer service. The company currently has no retail stores.

Contents

[edit] History

[edit] Company origins

Ward had conceived of the revolutionary idea of a dry goods mail-order business in Chicago, Illinois after several years of working as a traveling salesman among rural customers. He observed that rural customers often wanted "city" goods but were often victimized by monopolists who offered no guarantee of quality. Ward also believed that by eliminating intermediaries, he could cut costs and make a wide variety of goods available to rural customers, who could purchase goods by mail and pick them up at the nearest train station.

Image:Wards 2.jpg
The exterior of a former Montgomery Ward department store.

After several false starts, including the destruction of his first inventory by the Great Chicago Fire, Ward started his business at his first offices at the corner of North Clark and Kinzie streets, with two partners and using $1,600 they had raised in capital. The first catalog in August of 1872 consisted of an 8 by 12 in. single-sheet price list, showing 163 articles for sale with ordering instructions. Ward himself wrote the first catalog copy. His two partners left the following year, but he continued the struggling business and was joined by his future brother-in-law Richard Thorne.

In the first few years, the business was not well received by rural retailers, who considered Ward a threat and sometimes publicly burned his catalog. Despite the opposition, however, the business grew at a fast pace over the next several decades, fueled by demand primarily from rural customers who were attracted by the wide selection of items unavailable to them locally. Customers were also attracted by the innovative and unprecedented company policy of "satisfaction guaranteed or your money back", which Ward began using in 1875. Although Ward turned the copy writing over to department heads, he continued poring over every detail in the catalog for accuracy. Ward himself became widely popular among residents of Chicago, championing the causes of the common folk over the wealthy, most notably in his successful fight to establish parkland along Lake Michigan.

Image:Pre-Wardslogo.gif
The last Montgomery Ward logo before the switch to Wards.

In 1883, the company's catalog, which became popularly known as the "Wish Book", had grown to 240 pages and 10,000 items. In 1896, Wards acquired its first serious competition in the mail order business, when Richard W. Sears introduced his first general catalog. In 1900, Wards had total sales of $8.7 million, compared to $10 million for Sears, Roebuck and Company, and the two companies were to struggle for dominance for much of the 20th century. By 1904, the company had grown such that three million catalogs, weighing 4 pounds each, were mailed to customers.

In 1908, the company opened a 1.25 million ft² (116,000 m²) building stretching along nearly 1/4 mile of the Chicago River, north of downtown Chicago. The building, known as the Montgomery Ward & Co. Catalog House, served as the company headquarters until 1974, when the offices moved across the street to a new tower designed by Minoru Yamasaki. It was declared a National Historic Landmark in 1978 and a Chicago historic landmark in May of 2000. [1]

[edit] Expansion into retail outlets

Image:Logo-mw.jpg
This logo was used by Montgomery Ward from 1968-82

Mr. Ward died in 1913, after 41 years running the catalog business. In 1926, the company broke with its mail-order-only tradition when it opened its first retail outlet store in Plymouth, Indiana. It continued to operate its catalog business while pursuing an aggressive campaign to build retail outlets in the late-1920s. In 1928, two years after opening its first outlet, it had opened 244 stores. By 1929, it had more than doubled its number of outlets to 531. Its flagship retail store in Chicago was located on Michigan Avenue between Madison and Washington streets.

In 1930, the company turned down a merger offer from Sears. In 1939, as part of a Christmas promotional campaign, staff copywriter Robert L. May created the character and illustrated poem of Rudolph, the Red-Nosed Reindeer. Six million copies of the storybook were distributed in 1946. The song was popularized by Gene Autry.

In 1994, it acquired the now-defunct New England retail chain Lechmere.

After World War II, Montgomery Ward had become the third-largest department store chain. In 1946, the Grolier Club, a society of bibliophiles in New York City, exhibited the Wards catalog alongside Webster's dictionary as one of 100 American books chosen for their influence on life and culture of the people. The brand name of the store became embedded in the popular American consciousness and was often called by the nickname "Monkey Wards," both affectionately and derisively.

[edit] Downfall

In the 1950s, the company was slow to respond to general movement of the American middle class to suburbia. While its old rivals Sears, J.C. Penney, Macy's, and Dillard's established new anchor outlets in the growing number of suburban shopping malls, the top executives thought such moves as too expensive, sticking to their downtown and main street stores until the company had lost too much market share to compete with its rivals. Its catalog business had begun to slip by the 1960s. In 1968, it merged with Container Corporation of America to become Marcor Inc.

During the 1970s, the company continued to flounder. In 1976, it was acquired by Mobil Oil, which was flush with cash from the recent rise in oil prices. In 1985, the company closed its catalog business after 113 years and began an aggressive policy of renovation of the remaining stores. The renovations centered on restructuring many of the store layouts into boutique-like speciality stores. In 1988, the company management undertook a successful $3.8 million leveraged buyout, making Montgomery Ward a privately held company.

In 1987, it began a push into consumer electronics using the "Electric Avenue" name. Montgomery Ward greatly expanded their electronics presence by shifting from a predominantly private label mix to an assortment dominated by Sony, Toshiba, Hitachi, Panasonic, JVC, and other national brands. This strategy was led by V.P. Vic Sholis, who later became President of the Tandy Name Brand Retail Group. (McDuff, VideoConcepts, and Incredible Universe) Seemingly on the right track for a rebound in marketshare, in the late 1980's and early 1990's Montgomery Ward was one of the hottest retail chains in the country. 1994 brought a 94% increase in revenues, largely due to Ward's tremendously successful direct-marketing arms. For a short while Wards was also back in the mail-order business, through "Montgomery Ward Direct", a mail order business licensed to the catalog giant "Fingerhut". But by the mid 1990's sales margins were eroded even further in the competitive electronics and appliance hardlines, which traditionally were Ward's strongest lines.

Image:3afe.jpg
The exterior of a typical Jefferson Ward discount department store

The company also spun off Jefferson Ward (known as "Jeffersons"), a short-lived discount department store version of Montgomery Ward which had the same concepts as most discount department stores. The chain was discontinued in 1988, and most locations were converted into Bradlees stores.

[edit] Bankruptcy

By the 1990s, however, even its old rivals had begun to lose ground to low-price competition from Kmart, Target, and especially Wal-Mart, which stripped away even more of Montgomery Ward's old customer base. In 1997, it filed for Chapter 11 bankruptcy, emerging from bankruptcy court protection in August of 1999 as a wholly owned subsidiary of GE Capital, by then its largest shareholder. As part of a last-ditch effort to remain competitive, the company closed 250 retail locations in 30 U.S. states, abandoned the speciality store strategy, and spent millions of dollars to renovate its remaining outlets to be flashier and more consumer-friendly. But GE reneged on promises of further financial support of Wards' restructuring plans.

Image:Wards-logo.gif
In the late-1990s, many stores were branded as "Wards", and began using this logo.

On December 28, 2000, the company, after lower-than-expected sales during the Christmas season, announced it was going out of business, and would close its remaining 250 retail outlets and lay off its 37,000 employees. All the stores closed within weeks of the announcement. The subsequent liquidation was at the time the largest retail bankruptcy liquidation in U.S. history. Wards' management was respected until the end. A little known fact was that Roger Goddu, Wards' CEO, was offered the CEO position of J.C. Penney. Goddu declined on pressure from GE, and went down with the ship. One of the last stores to close was the Salem, Oregon location in which the head of the Human Resources Division was located.

[edit] Return

In 2004, an online retailer was created which sells the same products as the former brand. The company does not currently operate any retail stores. Key 'Montgomery Ward' and 'Wards' trademarks were purchased by an Iowa-based direct marketing company, and began operating under the same branding as the original company. It is not the same company as the original.

[edit] Popular culture

Circa 1972, Wards was the first American department store to offer microwave ovens for sale. In the 1984 film Gremlins, Montgomery Ward is the department store in which Billy and Gizmo have their showdown with Stripe.

[edit] Wards in print

[edit] External links

simple:Montgomery Ward

Montgomery Ward

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